Refund policy
Return & Exchange Policy
We do not accept returns. Limited exchanges are available under the conditions below.
In-Person Purchases
Items purchased at an in-person event may only be exchanged at our booth on the same day they were purchased.
If there is a line, you must wait in line to enter the booth. Items must be unworn, unwashed, undamaged, and have the original tags attached. Exchanges depend on available inventory.
Online Purchases
We accept exchanges for online orders if you contact us (dpghawaii@gmail.com) within seven days of delivery.
Items must be unworn, unwashed, undamaged, and have the original tags attached. If the item you want is unavailable, we can issue store credit instead.
Customers are responsible for the cost of returning the original item and shipping the replacement. This usually costs between $12 and $20 total, depending on the package weight and location.
Defective Items
If you receive a defective item, please contact us (dpghawaii@gmail.com) within seven days of delivery or in-person purchase and include photos of the issue.
If the item is unworn, unwashed, and still has the original tags attached, you may choose to:
- Return it for a full refund
- Keep it and receive a partial refund
- Send it back for repair, if it can be repaired
Da Palaka Girl will cover shipping for approved defective-item returns and repairs.
If an issue appears after the item has been worn or washed, please contact us within 30 days of delivery or in-person purchase and include photos. These cases will be reviewed individually. If we determine that it was caused by workmanship, we may offer a complimentary repair and cover the shipping costs. Partial refunds may be offered at our discretion.
Damage caused by improper care, snagging, accidents, alterations, or normal wear is not eligible for a refund or complimentary repair.
EFFECTIVE: 9/3/2026